Job Description

We need a proactive and experienced CRE to drive our customer engagement and loyalty strategy.

Key Responsibilities

Relationship Management:

Serve as the primary relationship owner for an assigned portfolio of clients, ensuring high levels of client satisfaction and engagement.

Client Retention:

Proactively manage client renewals and work to mitigate churn risks by demonstrating the value and ROI of our offerings.

Strategic Planning:

Understand client objectives and develop strategies to ensure those objectives are met using our products/services.

Upselling & Cross-selling:

Identify and pursue new business opportunities within existing accounts, collaborating with the Sales team to expand our footprint.

Issue Resolution:

Act as a central escalation point for critical client issues, coordinating internal resources (e.g., Technical Support, Product team) to deliver timely and effective solutions.

Reporting & Feedback:

Track key account metrics (e.g., satisfaction, usage, renewal rates) and deliver regular client health reports. Provide valuable client feedback to internal product and marketing teams.
Job Types: Full-time, Permanent

Pay: ?12,500.46 - ?15,000.00 per month

Benefits:

Food provided Paid time off
Work Location: In person