Job Description

Job Summary:

We are looking for a proactive and customer-focused

Customer Relationship Executive (CRE)

to join our online education platform. The ideal candidate will be responsible for managing student inquiries, ensuring smooth onboarding, providing guidance, and maintaining strong relationships to enhance overall student satisfaction.

Key Responsibilities:

Handle inbound and outbound calls, messages, and emails from students and parents. Assist students with course information, enrolment procedures, and platform usage. Provide timely resolution to queries, issues, and complaints. Follow up with leads, convert inquiries into admissions, and maintain accurate records. Coordinate with academic and technical teams for student support. Ensure high levels of customer satisfaction and build long-term student relationships. Maintain student data and prepare daily/weekly reports. Support marketing and sales campaigns when required.

Requirements:

Bachelor's degree in any field. Prior experience in customer service, telecalling, or education support preferred. Excellent communication skills (English + regional languages). Strong problem-solving and interpersonal skills. Ability to multitask with good time-management. Comfortable working with CRM tools and online platforms.

Benefits:

Attractive salary + incentives. Opportunity to work with a growing EdTech platform. Training and growth opportunities.
Job Type: Full-time

Pay: ?35.75 - ?43.06 per hour

Work Location: Remote