Job Description

Role

: Customer Relationship Executive

Location

: Surat

Preferred Immediate Joiners - Max 15 Days

Key Responsibilities:

Handle customer queries and concerns via phone, email & Chat. Manage customer subscriptions - onboarding, renewals, and support. Maintain accurate customer records, feedback, and issue logs using

Excel/Google Sheets

. Generate daily/weekly reports related to customer interactions and subscription performance. Coordinate with internal departments (Operations, Sales, etc.) for smooth issue resolution. Support in backend tasks for the daily operations of company's

subscription/daily segment

.

Report early to the office

if required, as per operational needs related to daily order cycles.

Required Skills & Qualifications:

Good Excel knowledge

- basic formulas, data entry, and report preparation. Strong communication and problem-solving skills. Detail-oriented and organized with a customer-first attitude.

Fresher candidates welcome

with a willingness to learn and work in a fast-paced environment. Must be comfortable with early reporting schedules as per business needs.

Additional Notes:

This is a

purely in-office role

.

No field visits

or travel involved.
Job Type: Permanent

Pay: Up to ?400,000.00 per year

Experience:

Customer relationship in Retail/Quick commerce industry: 1 year (Required)
Work Location: In person

Speak with the employer

+91 8980441000