Job Description

Responsibilities

Lead and manage a team, providing guidance, support, and mentorship (reflecting 1 year of leadership experience). Oversee daily operations and ensure team performance aligns with company goals. Develop and implement strategies to improve customer satisfaction and operational efficiency. Use CRM software (e.g., Zoho) to manage client relationships, sales pipelines, and reporting. Monitor and analyze key performance metrics and deliver regular performance reports. Collaborate cross-functionally with departments such as marketing, product, and customer support. Train new hires and coordinate ongoing development opportunities for team members. Identify process bottlenecks and recommend solutions for improvement.

Requirements

Minimum of 3 years of relevant professional experience. At least 1 year of experience in a leadership or team management role. Bachelor's degree in Business Administration, Marketing, Communications, or a related field. Proficiency with CRM software, particularly Zoho CRM, is highly desirable. Strong interpersonal and communication skills. Proven ability to manage multiple tasks and meet deadlines in a fast-paced environment. Analytical mindset with strong problem-solving skills. Ability to work independently and as part of a team.
Job Types: Full-time, Permanent

Pay: Up to ₹20,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Application Question(s):

CRE software
Education:

Bachelor's (Preferred)
Experience:

Customer relationship management: 3 years (Preferred) Leadership: 1 year (Preferred)
Work Location: In person