Job Description

Job Title: Customer Relationship Executive - Scrip Business

Industry:

Export Incentives / DGFT Consultancy / Duty Credit Scrip Trading

Location:

R B Shah Enterprises - Vepery

Salary:

?15,000 to ?18,000 per month + incentives]

Job Summary:

We are seeking a proactive and well-spoken

Customer Relationship Executive

to manage and grow client relationships in the scrip trading domain, specifically involving

RODTEP, ROSCTL, MEIS, SEIS

and other DGFT-related incentives. The candidate will act as the key point of contact for exporters, importers, and buyers of duty credit licenses.

Key Responsibilities:

Maintain relationships with existing clients (exporters/importers). Explain and guide clients about RODTEP, ROSCTL, and other scrips. Coordinate for scrip purchases/sales, rates, and documentation. Follow up with clients for documents like shipping bills, e-BRCs, etc. Work closely with the accounts and DGFT liaison teams for smooth processing. Ensure timely communication, updates, and resolution of client issues. Maintain client database and update CRM software. Handle inbound/outbound calls and emails professionally.

Requirements:

Graduate in Commerce, Business, or related field. 2+ years of experience in telecalling, client servicing, or scrip trading (preferred). Basic understanding of DGFT schemes like RODTEP, ROSCTL, MEIS. Good communication and interpersonal skills (English + regional language). Proficiency in MS Excel and email correspondence.

Preferred Skills:

Experience in working with export clients or duty credit licenses. Ability to handle pressure and achieve relationship/sales targets. Strong follow-up and organizational skills.
Contact

- 7825821279

Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Work Location: In person