Job Description

Key Responsibilities:

Day-to-Day Operations:

Oversee the daily operations of the coworking space, ensuring that the facility is clean, organized, and well-maintained. Manage office supplies, equipment, and ensure proper functioning of amenities like printers, Wi-Fi, etc. Ensure smooth check-in/check-out process for members and guests.

Customer Service:

Act as the primary point of contact for all members, addressing queries, resolving issues, and ensuring a positive experience. Maintain strong relationships with current members and prospect new members. Provide tours to potential clients and explain the benefits of the coworking space.

Community Building:

Foster a sense of community by organizing networking events, workshops, and social gatherings. Encourage collaboration and ensure members adhere to community guidelines.

Billing & Payments:

Manage member accounts, including processing invoices, payments, and renewals. Track membership plans and ensure all members are paying according to their agreement.

Facility Management:

Monitor and maintain the office environment, including cleanliness and safety. Coordinate maintenance and repair work with vendors. Ensure compliance with health and safety regulations.

Marketing & Growth:

Support in marketing initiatives to attract new members (e.g., social media, local partnerships). Work on increasing occupancy rates and customer retention.

Reporting & Administration:

Maintain records of member feedback, complaints, and requests. Prepare monthly reports on space usage, finances, and member satisfaction. Keep inventory and ensure that the space is fully stocked with necessary items.

Skills & Qualifications:

Experience:

Previous experience in coworking space management, office management, or customer service is a plus.

Communication Skills:

Strong verbal and written communication skills with the ability to interact with a diverse group of people.

Organizational Skills:

Strong multitasking and organizational abilities to handle the needs of multiple members simultaneously.

Problem-Solving Skills:

Ability to address member concerns and resolve issues quickly and efficiently.

Tech-Savvy:

Comfortable using coworking management software (e.g., Nexudus, OfficeRnD) and common office software like Microsoft Office/Google Suite.

Customer-Oriented:

Passion for delivering exceptional customer service and building relationships.
Job Types: Full-time, Permanent

Pay: ?8,976.58 - ?30,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift Rotational shift
Work Location: In person