Job Description

At CoverYou, a Retention Consultant isn't someone who makes reminder calls. This role belongs to people who understand that renewal is a quiet vote of trust, earned every year.What you'll actually be doing (beyond the job title):1. You'll own the renewal journey of existing customers - understanding their needs, following up on company-provided leads, and ensuring policies don't just renew, but make sense. 2. You'll build professional, long-term relationships with key customer stakeholders, not transactional conversations. 3. You'll cross-sell and up-sell where it truly adds value, drive customer satisfaction, and make retention feel effortless. 4. Along the way, you'll track your business, analyse outcomes, and stay accountable to monthly, quarterly, and yearly targets - because philosophy still respects numbers.Who thrives in this role:1. This role is ideal for freshers or professionals with up to 2 years of experience who enjoy conversations, not scripts. 2. You should be comfortable explaining products, negotiating confidently, and listening carefully. 3. You'll need working knowledge of MS Excel, strong communication skills, and the ability to organize your day without someone watching over your shoulder. 4. If you like solving problems, building relationships, and thinking a step ahead, you'll feel at home here.What really matters:Discipline, curiosity, and the ability to turn routine follow-ups into meaningful conversations. Retention is not persistence - it's relevance.If this sounds like the kind of work you'd enjoy waking up for, we'd like to hear from you. Share your resumeAt CoverYou, we don't just renew policies. (ref:updazz.com)

Skills Required