Job Description

A Customer Service Coordinator provides support and assistance to customers, ensuring their needs are met and issues are resolved. Key responsibilities include: - Customer Inquiry Response: Responding to customer inquiries, concerns, and complaints in a timely and professional manner. - Issue Resolution: Resolving customer issues, escalating complex problems, and ensuring timely resolution. - Order Management: Assisting with order-related issues, such as tracking, cancellations, and modifications. - Product/Service Information: Providing accurate information about products or services, addressing customer questions and concerns. - Customer Relationship Building: Building and maintaining positive relationships with customers, ensuring customer satisfaction and loyalty. Essential skills for a Customer Service Coordinator include: - Communication: Strong verbal and written communication skills. - Problem-Solving: Ability to resolve customer issues efficiently and effectively. - Customer Service: Providing excellent customer experience and ensuring high customer satisfaction. - Attention to Detail: Ensuring accuracy in responding to customer inquiries and resolving issues. - Empathy and Patience: Demonstrating empathy and patience when dealing with customer concerns and issues.

Job Types: Full-time, Fresher

Pay: ₹18,543.79 - ₹32,168.35 per month

Benefits:

Health insurance Provident Fund
Work Location: In person

Speak with the employer