Job Description

Job description

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (COVID-19), we\xe2\x80\x99re leveraging our digital capabilities to ensure we can continue to recruit top talent at HSBC. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers open more doors than others.

If you\xe2\x80\x99re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Trade and Receivables Finance

Global Trade and Receivables Finance comprises over 4,500 people across more than 60 countries, helping suppliers and buyers with their export and import finance needs. Trade is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.

HSBC is the largest trade and receivable finance organisation in the world, offering a comprehensive range of forward-thinking open account supply chain and traditional trade solutions. The bank has been recognised by the industry\xe2\x80\x99s most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions. HSBC GTRF serves as a core service provider for Commercial (CMB) and Global Banking (GBM) customers.

The role is responsible for implementing complex deals across the whole range of Global Trade & Receivables Finance\'s (GTRF) solutions. Key responsibilities include providing technical expertise to Front-Line Business Development Managers, assisting in the implementing of bespoke open account solutions/traditional trade, and ensuring a high quality customer experience.

Principal Accountabilities

Impact on the Business/Function

• Leading the implementation of operational plans and priorities to drive delivery of the agreed client execution strategy, ensuring Regional requirements and variations in the business model are accurately accounted for in our Client on-boarding methodology
• Delivery of client implementation programmes as part of end-to-end client execution and transaction fulfilment lifecycle
• Leverage Client feedback to shape client proposition and new product development activity across
• Oversee the efficient completion of technical and operational on-boarding activities for new to trade or new to bank clients
• Ensure the provision of transactional and channel support to clients, understanding their on-boarding requirements and ensuring their timely implementation within GTRF
• Programme manage of high profile, complex on-boarding programmes (typically complex/high profile Supply Chain Solutions Approved Invoice (SCSAI / HSCF), UBD, pan-regional Guarantees \xe2\x80\x9cimplementations\xe2\x80\x9dusing HSBCnet, drive ePenetration / digital initiatives and client technical integrations
• Act as the senior Implementation representative for Regional Deal Teams, interacting where appropriate with the client in pre-sale, negotiation and post-sale activities on selected high profile pitches involving complex implementation
• Ensure Credit/Risk recommendations, KYC (Know Your Customer) Procedures and other GTRF Procedures Guidelines / Manuals are implemented and adhered to

Customers / Stakeholders

• Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships with:
• Internal - Risk and Compliance, Relationship Management, Product and Proposition Management, Client Services, Business Risk & Control Management (BRCM), Technology, and Business Development
• External - key clients
• Develop a close relationship with customers, managing these relationship and client expectations from sales, implementation/on-boarding and go-live to business as usual and migration to Client Services ownership
• Work closely with colleagues across Business Development and Solution Structuring, providing support on deals with priority or complex clients and ensuring alignment in strategy regarding target client groups
• Ensure the customer fully understands the systems and solutions which are being implemented
• Build and manage relationships with \xe2\x80\x9ckey service\xe2\x80\x9d providers i.e. Payments & Cash Management (PCM) E-Commerce and Integration, Legal and Advisory and relevant teams within Customer Groups particularly those that complete and manage KYC processes
• Strive for class-leading customer experience by cultivating a consistent selling and relationship management culture
• Maintain close liaison with country and region colleagues/ stakeholders to provide input into the strategic direction of GTRF
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

Leadership & Teamwork

• Communicate a clear vision for the GTRF Business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centred culture
• Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives
• Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximise their performance, meet the required standards, and continuously develop their capabilities and experience
• Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC\'s diversity policy and/or the best interests of the business and its customers

Operational Effectiveness & Control

• Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency
• Maintain a robust and efficient control environment across GTRF to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise
• Lead the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels
• Lead the implementation and oversight of GTRF policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Management of Risk

• The job holder will ensure that fair treatment of customer is at the heart of everything we do, both personally and as an organization.
• This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators
• The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structures referred to as the \xe2\x80\x9cThree Lines of Defence\xe2\x80\x9d. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with the operational policy, escalating in a timely manner where they are unsure of actions required.
• Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC\xe2\x80\x99s Financial Crime Risk appetite.

Observation of Internal Controls

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term \xe2\x80\x98compliance\xe2\x80\x99 embraces all relevant financial services laws, rules and codes with which the business has to comply. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
• The following statement is only for roles with managerial or specific Compliance responsibilities
• The jobholder will implement measures to contain compliance risk across the business area. This will be achieved by liaising with Compliance department about business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimising relations with regulators.

Local Job Requirements

Job Context

• GTRF is a rapidly growing business and the Solutions Implementation Team ensures that the bank is able to meet its commitments to customers by implementing solutions sold by the bank. It is also responsible to measure the revenue impact of the solutions matching with the anticipated flows.
• They work with multiple stakeholders, minimum supervision and will be expected to meet tight deadlines and handle change in a professional manner.

Major Challenges

• This role requires a strong knowledge of GTRF products and e-Commerce, a keen sense of the underlying technology and an ability to commercialize and grow the product revenues.
• The incumbent must have the self-confidence to apply his/her knowledge and expertise on a regular basis, have strong spoken and written communications skills and an inherent skill to manage diverse demands against strict deadlines.

Requirements

• This role requires a strong knowledge of Trade and its underlying technology, implementations processes and the ability to manage multiple stakeholders and face clients/service clients.
• The incumbent must have at least 10 years of relevant experience, strong communication skills, and can work under time pressures. Negotiation skills, change management skills and successful teamwork across various disciplines will add significant value to the success of this role
• Minimum Bachelor\xe2\x80\x99s degree / Graduation or as required for the role, whichever is higher

Additional Information

• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

Useful Link

Link to Careers Site: Click

You\xe2\x80\x99ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

HSBC