Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Business Title - Country Business Lead - IFM

What this job involves:

The area IFM Business Lead will have responsibility for the overall management of IFM as a business function for the area / countries under the scope. The responsibility includes delivering key initiatives as well as ensuring consistency in IFM processes and service delivery. The role requires the individual to establish & nurture working relationship with the key stakeholders including functional leads and area leads within JLL as well client organizations. This is a leadership role requiring efficient management of multiple teams working together to provide a professional, value-focused service aimed at constantly meeting or exceeding the client expectations.

Key Responsibilities:

Acts as the single point of contact for IFM business function in the area / countries. Provide leadership to the JLL account based IFM management & service delivery teams in the area / countries.



Collaborating with GREF leadership team in the region / area / countries, establish delivery strategies for IFM function from time to time. Key drivers to include 'continuous improvement', 'staying ahead' and 'best in class'.



Establish annual goals for IFM function in the area / countries aligning with the overall client's GREF global, regional and local objectives and driving teams to achieve the same.



Develop and maintain a detailed understanding of client's business and key factors influencing IFM function requirements, aligning with the Leadership Principles of the client.



Manage relationships with all the key GREF stakeholders and function leads (both client and JLL) for efficient delivery of IFM services. Lead larger discussions with India RPM for portfolio growth / strategy / RE acquisition.



Lead and ensure implementation of 'raising the bar' initiatives to continuously improve the overall customer experience through IFM function customer touch points.



Establish a robust business governance process including conducting regular business reviews (BRs) with GREF leadership for IFM function.



Operating as a business manager, responsible for overall budget management - operational and capital budgets for the IFM function.



Develop success metrics for IFM performance / team performance.



Collaborate with HR team on talent acquisition & retention, succession planning for all critical resources and help develop future leaders.



Lead and ensure achievement of agreed business targets for the area / countries of responsibility - revenue, expenses, budget management, debtor targets, savings target, KPI & performance.



Education and experienceMaster's in Business Management with a minimum of 10 - 15 years of experience in a corporate environment with proven ability to function effectively as a business leader.

Exposure and experience in dealing with multinational corporate organizations. Experience of managing business P&L is desirable.



Strong Analytical skills. Proven ability to solve problems using an objective approach.



Good Leadership skills with ability to manage large teams.



Ability to adapt and perform under pressure, ability to meet business targets & objectives



Ability to collaborate strongly across multiple stakeholders. Possess strong interpersonal skills with the ability to build and nurture relationships.



Good communication & client relationship management skills.



WORKING CONDITIONSPrimary work location in an office environment with regular travel to client sites within the assigned area



May require occasional travel to other regions for meetings or conferences



Flexible work schedule may be required to address client needs or emergency situations



WHAT WE OFFERCompetitive salary and performance-based bonus structure



Comprehensive benefits package including health, dental, and vision insurance



Collaborative and innovative work environment



Opportunity to make a significant impact on a growing business



Apply now !



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.