Greet and interact with customers in a friendly and professional manner.
Take customer orders accurately and input them into the POS (Point of Sale) system.
Process payments by cash, card, UPI, or other digital methods.
Issue receipts, refunds, or change as necessary.
Assist in upselling cafe items (beverages, desserts, combos, etc.).
Coordinate with kitchen/barista staff to ensure timely delivery of orders.
Maintain cleanliness and organization of the counter and billing area.
Track cash flow and balance cash register at the end of the shift.
Handle customer inquiries, feedback, or complaints professionally.
Monitor stock at the counter (displays, takeaway items, packaged goods).
Follow all hygiene, food safety, and company SOPs.
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