Job Description

Position:

Counsellor - Hair Transplant

Location:

QHT Clinic, Haridwar

Department:

Patient Counselling / Front Office

Reporting To:

Centre Manager / Senior Counsellor

Role Overview:

The Counsellor will be responsible for guiding patients through the hair transplant consultation process, explaining procedures and treatment options, and ensuring a smooth and informed experience from enquiry to conversion. The role requires excellent communication, empathy, and coordination skills to support both patients and the medical team.

Key Responsibilities:

Handle patient walk-ins, calls, and online enquiries related to hair transplant and cosmetic procedures. Conduct pre-consultation discussions to understand patient concerns and expectations. Explain the hair transplant process, packages, and treatment plans in a clear and professional manner. Coordinate patient appointments, consultations, and follow-ups with doctors. Maintain accurate patient data, counselling records, and follow-up trackers. Support in pre- and post-procedure counselling, ensuring patient comfort and clarity. Achieve monthly counselling and conversion targets as per organizational goals. Collaborate with marketing and CRM teams to manage leads and improve conversion rates. Assist in feedback collection, service improvement, and patient satisfaction initiatives.

Requirements:

Qualification:

Graduate (preferably in Life Sciences, Psychology, or Business Administration).

Experience:

1-3 years of experience in counselling, preferably in healthcare / hair transplant / cosmetic clinic setups.

Skills:

Excellent verbal and written communication (English & Hindi).

Good presentation and interpersonal skills. Strong data handling and follow-up management. Confident, patient-centric, and target-oriented.

Preferred Background:

Candidates with prior experience in hair transplant, dermatology, aesthetic, or cosmetic clinic counselling will be given preference.

Job Type: Full-time

Pay: ?10,000.00 - ?30,000.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Application Question(s):

notice period current salary & expected salary
Work Location: In person