Job Description

Counsellor
cum
Telecaller

:

The

Counsellor
cum
Telecaller

is a dual function role: you will take charge of both telecalling activities (inbound/outbound) and providing professional counselling guidance. Your goal is to engage prospective clients/students, nurture them through follow
up cycles, and assist with conversions/enrolments while maintaining accurate records and collaborating with internal teams.

Telecalling :

Make high
volume inbound/outbound calls to leads. Provide program/service info and qualify prospects.

Counselling

Deliver one
on
one or group counselling (face
to
face or virtual). Align individual goals with course/program options. Handle objections and close consultations.

Reporting & Insights

Track daily/weekly throughput: calls, enquiries, conversions. Share feedback to refine scripts, campaigns, and program messaging

Team Collaboration

Work with Marketing, Admission, and Academic teams for seamless follow
up and improved conversion.

Qualifications & Experience

Minimum Requirement

: Bachelor's degree (e.g. Psychology / Commerce / Education / Arts) preferred.

Experience

: 6 months-2 years in telecalling, admissions, counselling, or sales roles. Freshers with exceptionally good communication skills (English ,Kannada )
Skills & Attributes

Excellent verbal English and at least conversational Hindi (local language proficiency an advantage). Empathetic listener with aptitude for building rapport and addressing concerns. Resilient: ability to handle objections and rejection while staying professional. Persuasive closing skills without being pushy. Computer
savvy: Familiarity with MS Office, email, and CRM tools. Strong organisational skills: maintain accurate logs, manage multiple leads, follow deadlines
Job Type: Full-time

Pay: ₹13,500.00 - ₹15,500.00 per month

Language:

Hindi (Preferred) English (Preferred)
Work Location: In person