Job Description

Nayi Disha Helpline receives queries from across the country with families from different walks of life over the phone, WhatsApp and other channels. We are seeking passionate individuals who are fluent in

Marathi

to join our growing Helpline team. We are looking for an empathetic individual with an understanding of the challenges caregivers and children with disabilities face and keen to provide support to make their journey easier.

Helpline counselling:

Handle queries on our various Helpline channels including phone, WhatsApp and other platforms Lead with empathy and provide a safe space for families to share their concerns Make a sincere effort to counsel caregivers on queries about their child's condition, therapies and provide appropriate support for their child Counsel caregivers on other factors such as burnout, caregiver stress, relationship management Work closely with the Helpline lead and ensure appropriate documentation of the queries Collate, store, and manage helpline data for easy access and retrieval

Conduct Parent Support group meets/Training webinars

Work with your team lead to identify topics and requirements of the target audience i.e parent communities. Identify, plan and engage with subject-matter experts/Partner NGOs and invite them to participate in training our target audience. Facilitate workshops, parent training programs Facilitating online and in-person support group meetings and provide a spafe space for families to share their concerns Moderate WhatsApp parent support groups and answer ongoing queries and trigger conversations Document and maintain data derived from webinar and support group sessions Engage and lead target audience surveys or focus group discussions to understand the impact of information resources available on the website for internal monitoring and improvement.

Content Editing:

Participate in creating informative articles in various formats as posters, booklets etc in Marathi Review articles Review translation ( Marathi)

Desired Profile Knowledge

Bachelors/Masters in special education Bachelors/Masters in psychology

Specific Skills

Empathy, counselling skills and ability to be a listener. Good oral and written communication Skills (

Marathi & English

). Ability to converse with caregivers on sensitive topics related to their child's health and disability. Ability to maintain the confidentiality of all business information including parent data and respect their privacy Strong computer skills (i.e. Excel, Word, WhatsApp) Ability to set priorities, multi-task A self-starter with ability to organize and detail-oriented

Experience

1-2 years of counselling experience

or

1-2 experience of working in the Intellectual and Developmental Disabilities domain is desirable

Language

: English, Marathi and Hindi is a must and additional local languages like Telugu would be added advantage

Note

It is mandatory for the candidate to visit the Hyderabad office once every six months for a duration of 5 days. Additionally, the candidate may be required to travel to the office as needed for work-related purposes.
Job Types: Full-time, Contractual / Temporary

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Work from home
Work Location: Remote