Job Description

: Counsellor

Location

: Single Branch (Assigned Slimiphy Fitness Centre)

Reporting To

: Branch Manager

Department

: Sales & Operations

Employment Type

: Full-Time

Role Objective

:
To drive sales, manage branch operations, and ensure client and employee satisfaction by handling walk-in enquiries, closing deals, overseeing branch cleanliness, and supporting staff to achieve fitness and sales goals.

Key Responsibilities

Sales and Client Engagement

Handle walk-in enquiries, explain Slimiphy's services, and close deals (target: 10-15 deals/month). Understand client goals (e.g., weight loss, fitness) and propose tailored packages. Follow up with clients to suggest renewals and track progress on health goals.

Branch Operations Management

Ensure branch cleanliness, toning table functionality, and daily floor exercise sessions. Conduct daily checks on equipment and report issues to the Facility Manager. Monitor client schedules and ensure timely service delivery.

Team Oversight

Supervise co-counsellors, therapists, and receptionists to ensure role adherence. Conduct weekly team meetings to align on sales targets and client feedback. Address employee concerns and foster a collaborative work environment.

Client Progress Tracking

Take client measurements and maintain files with diet and fitness updates. Ensure clients achieve health/weight goals through regular check-ins. Resolve client complaints within 24 hours to maintain satisfaction.

Key Result Areas (KRAs)

KRA

Key Metric / Goal

Sales Target

Achieve Target monthly sales per branch.

Client Satisfaction

Maintain 90%+ client satisfaction score monthly (survey-based).

Branch Cleanliness

Achieve 95%+ compliance in daily hygiene audits.

Employee Satisfaction

Maintain 85%+ employee satisfaction score monthly.

Client Goal Achievement

Ensure 80% of clients meet their health/weight goals within 3 months.

Actionable Steps to Achieve Results

Greet walk-ins within 5 minutes and offer a 10-minute branch tour/demo. Use CRM to track client interactions and follow up within 48 hours. Conduct daily branch walkthroughs to verify cleanliness and equipment status. Hold Ascertainable

Qualifications

Education: 12th pass or diploma; Bachelor's degree in Business or related field preferred. Skills: Strong communication and persuasion skills (English, Hindi, Gujarati). Proficiency in scheduling software and CRM tools. Ability to multitask and support branch operations effectively. Basic knowledge of fitness services to assist clients.
Job Type: Full-time

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

Day shift
Work Location: In person