Job Description

Job Title: Counsellor cum Tele caller

1) Brief about the Position / Responsibilities:

The Counsellor cum Tele caller will be responsible for handling inbound and outbound calls, providing accurate information about our courses/services, counselling potential students/clients, and converting leads into enrolments. The role involves understanding customer needs and guiding them toward the most suitable offerings.

2) :

Handle incoming and outgoing calls professionally and convert inquiries into walk-ins or registrations. Counsel students/clients on available courses, programs, and services offered. Follow up with leads through calls, emails, and messages. Maintain accurate and up-to-date records of client interactions. Assist walk-in clients and address their queries. Achieve monthly targets for conversions and follow-ups. Provide support during marketing and promotional activities.

3) Reporting and Team:

Reporting To

: Centre Manager

Team Collaboration

: Work closely with the Sales, Marketing, and Academic teams.

4) Work Location, Language Spoken:

Location

: [Noida]

Languages Required

: Proficiency in English and [Add Local Language, e.g., Hindi, Tamil, Kannada, etc.]

5) Skill Set:

Strong communication and interpersonal skills Confident telephone etiquette and persuasive speaking skills Ability to handle pressure and meet targets Good knowledge of CRM tools and MS Office Positive attitude and a customer-centric approach

6) Grade :

Grade

: Entry-Level / Mid-Level (as applicable)

7) Qualification & Experience:

Education

: Minimum Graduate (Any Stream)

Experience

: 0-2 years in Tele calling / Counselling / Customer Service (Freshers with good communication skills can also apply)

8) KPI / KRA

a.

Data Accuracy

b.

SOP adherence

Job Types: Full-time, Permanent

Pay: ₹14,000.00 - ₹18,000.00 per month

Benefits:

Health insurance Provident Fund
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person