Job Description

Overview:

We are looking for an experienced

COTS Technical Lead - ServiceNow

to drive implementation, customization, and integration of

ServiceNow platforms

for global telecom clients. The role involves leading technical delivery, ensuring architectural alignment, and enabling scalable solutions across ITSM, ITOM, CSM, and related modules.
The ideal candidate will combine deep

ServiceNow expertise

, strong

technical leadership

, and an understanding of

telecom BSS/OSS ecosystems

to deliver impactful transformation programs.
Responsibilities:
Lead

end-to-end design, development, and deployment

of ServiceNow modules and integrations. Collaborate with

architects, business analysts, and delivery teams

to define technical solutions aligned with business needs. Oversee

configuration, customization, and scripting

using ServiceNow best practices. Design and manage

integrations with external systems (BSS/OSS, ERP, CRM)

using REST, SOAP, and APIs. Ensure

code quality, governance, and platform compliance

with organizational standards. Guide and mentor

developers

, ensuring on-time, quality delivery across multiple modules. Support

ServiceNow upgrades

, testing, and performance optimization. Stay current with

ServiceNow releases

and recommend enhancements aligned with customer roadmaps.

Requirements:
Strong understanding of

ServiceNow architecture, configuration, and scripting

(JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, UI Policies). Proven experience implementing

ITSM, ITOM, ITBM, CSM, or FSM

modules. Proficiency in

IntegrationHub, MID Server, CMDB, Discovery

, and

API integrations

. Experience working in

Agile / DevOps

environments with CI/CD tools (Git, Jenkins). Exposure to

telecom BSS/OSS processes

and

COTS product ecosystems

preferred. + Bachelor's or Master's degree in

Computer Science, Information Technology, or Electronics Engineering

(or equivalent).

Certifications (Preferred)

+

ServiceNow Certified System Administrator (CSA)

- mandatory.
+

ServiceNow Certified Implementation Specialist (ITSM/ITOM/CSM)

preferred.
+ Certifications in

cloud platforms (AWS / Azure)

or

DevOps tools

are an advantage.