We are hiring Customer Support Executives for a voice process role. The position involves handling inbound and outbound customer calls, resolving queries, and ensuring a high level of customer satisfaction.
Key Responsibilities:
Handle customer calls professionally and efficiently
Resolve queries related to orders, payments, refunds, and general inquiries
Provide timely and accurate information to customers
Maintain clear and courteous communication
Follow company policies and process guidelines
Ensure proper call documentation
Meet quality and productivity targets
Eligibility Criteria:
Minimum 6 months of customer support experience (voice process preferred)
Good English communication skills (B2/C1 level)
Basic computer knowledge
Ability to handle customer interactions confidently
Willingness to work in rotational shifts
Immediate joiners preferred
Job Type: Full-time
Benefits:
Provident Fund
Education:
Higher Secondary , graduates both can apply
Job Types: Full-time, Permanent