Job Description

The Customer Care Representative is responsible for providing exceptional service and support to customers. This role involves handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle challenging situations effectively.

Key Responsibilities:

Customer Interaction:

Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional manner. Address customer complaints and issues, providing effective solutions and ensuring customer satisfaction.

Issue Resolution:

Identify and resolve customer issues related to products or services, ensuring a swift resolution. Document and track customer interactions and feedback in the company's CRM system.

Product Knowledge:

Maintain a thorough understanding of the company's products and services to provide accurate information and support. Stay updated on changes to products, services, and company policies.

Customer Retention:

Engage with customers to build relationships and promote customer loyalty. Provide information on additional products or services that may benefit the customer.

Administrative Tasks:

Process orders, returns, and exchanges as required. Prepare and maintain reports on customer interactions and feedback.

Collaboration:

Work closely with other departments (e.g., Sales, Technical Support) to ensure customer issues are resolved efficiently. Participate in team meetings and training sessions to improve service quality.

Compliance:

Adhere to company policies and procedures, including data protection and confidentiality guidelines. Follow up on customer feedback and escalate issues to management when necessary.

Qualifications:

Education:

High School Diploma or equivalent required. Associate's or Bachelor's degree in Business Administration, Communications, or a related field is a plus.

Experience:

Previous experience in customer service or a related field preferred. Experience with CRM software and customer service platforms is advantageous.

Skills:

Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and professional in challenging situations. Strong organizational and time-management skills.

Attributes:

Customer-focused with a genuine desire to help others. Team player with the ability to work independently. Adaptable and willing to learn new processes and systems.

Working Conditions:

Environment:

Office setting or remote work, depending on company policies.

Hours:

Full-time, with potential for evening or weekend shifts depending on customer needs.
Job Types: Full-time, Permanent, Fresher

Pay: ?8,177.60 - ?30,778.82 per month

Experience:

total work: 1 year (Preferred)
Work Location: In person