Job Description

Xpanse Coffee

is seeking a dynamic and detail-oriented

Corporate Trainer

to develop and implement training programs that enhance team performance and ensure operational excellence. The ideal candidate will be responsible for training cafe staff, baristas, and managers on customer service, product knowledge, operational procedures, and brand standards. This role requires strong leadership, excellent communication skills, and the ability to create engaging training sessions that drive consistency and efficiency across all locations. If you're passionate about learning and development, empowering teams, and elevating the coffee experience, we'd love to have you on board!

About Xpanse Coffee:

Xpanse Coffee is a dynamic and innovative coffee brand born in Goa & being bought up in India, committed to revolutionizing the way India experiences coffee. We bridge the gap between premium quality and affordability, offering a range of beverages tailored to modern, fast-paced lifestyles.

With a focus on convenience, technology, and sustainability, Xpanse Coffee caters to young professionals, students, and coffee enthusiasts who value exceptional taste and seamless service. Our mission is to make high-quality coffee accessible to everyone, be it through our thoughtfully designed stores, robust delivery network, or cutting-edge technology platforms.

Key Responsibilities:

Training & Development:

Develop and execute

structured training programs

for new hires and existing staff, covering customer service, product knowledge, and operational procedures. Conduct hands-on training sessions for

baristas, cafe managers, and service staff

on coffee brewing techniques, food safety, and quality standards. Implement

soft skills training

(communication, teamwork, problem-solving) to enhance customer interactions. Create training modules for

POS system operations, cash handling, and inventory management.

Operational Excellence & Compliance:

Ensure that all training aligns with

FSSAI food safety standards, hygiene practices, and brand policies.

Regularly

audit cafe performance

to identify areas for improvement and conduct

refresher training programs

where needed. Work closely with

store managers

to reinforce best practices and troubleshoot operational challenges.

Employee Engagement & Performance Coaching:

Conduct

one-on-one coaching and performance evaluations

to track employee progress and identify development opportunities. Develop

leadership training programs

for cafe managers to enhance their management and decision-making skills. Establish a

positive learning culture

within the company to encourage skill development and continuous improvement.

Content Development & Innovation:

Design engaging

training manuals, SOPs, and digital learning materials

for employee reference. Develop

interactive training methods

(e-learning, role-playing, gamification) to enhance engagement. Stay updated on

industry trends and new training techniques

to refine learning approaches.

What We're Looking For:

Experience & Skills:

3+ years of experience in corporate training

, learning & development, or hospitality training. Strong understanding of

cafe operations, food & beverage service, and customer experience management.

Excellent

communication, presentation, and coaching skills.

Ability to design structured

training programs and implement learning management systems.

Proficiency in

Microsoft Office, Google Suite, and e-learning platforms.

Strong

problem-solving skills and adaptability

to different learning styles.
Job Type: Full-time

Pay: From ?25,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Panaji, Goa: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

Corporate training: 3 years (Preferred) Total Work: 3 years (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Willingness to travel:

100% (Preferred)
Work Location: In person