Responsible for managing a team of professionals to achieve business objectives through
supervising daily operations, coaching employees, monitoring performance, and implementing strategies
.
Key duties include
setting performance targets, resolving escalated customer issues, conducting training, and reporting on team progress
to senior management.
The role requires strong leadership, communication, and organizational skills, often with prior experience in the insurance or a related field or BPO Experience
Responsibilities:
Team Management:
Lead, motivate, and mentor a team of insurance professionals to achieve individual and collective goals.
Conduct training sessions and provide coaching to enhance employee skills, knowledge, and confidence.
Operational Oversight:
Supervise daily operations, delegate tasks, and ensure the team adheres to schedules and processes.
Customer Support:
Act as a point of contact for escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
Reporting and Strategy:
Develop and implement strategies to improve team performance, and prepare and present regular reports to management.
Compliance:
Ensure all team activities comply with company policies and relevant regulations.
Required Skills and Qualifications
Graduate / Post Graduate from Recognized insititution.
Leadership and team management skills
Excellent communication, interpersonal, and organizational skills
Problem-solving and decision-making abilities
Experience in performance management, coaching, and mentoring
Knowledge of insurance products and industry practices is often required
Interested candidates pls apply with your resume
recruit.hiringteam@gmail.com
Regards,
Hiring Team
Good Insurance Brokers
Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹50,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Paid sick time
Provident Fund
Work Location: In person
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