Job Description

Company Description

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BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average.


BETSOL's open source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 50% savings in total cost of ownership (TCO) and best-in-class performance.


BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers.


BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India.


We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities.


Learn more at betsol.com

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Role Overview

The Corporate Support Administrator is responsible for administering and maintaining enterprise collaboration platforms, user identity systems, and endpoint environments to ensure seamless internal IT operations. This role combines technical administration of systems such as Active Directory, Okta, Office 365, Google Workspace, SharePoint, and Genesys with hands-on desktop support for corporate end users. The candidate will serve as a cross-functional link between Infrastructure, Security, and Application Support teams.



Candidate must be ready to work in EST Hours (1700 to 0300 IST).

Key Responsibilities

1. Identity & Access Management

Manage and maintain

Active Directory

accounts, security groups, and Group Policy Objects (GPOs). Administer

Okta Identity Cloud

, including user provisioning/deprovisioning, SSO integrations, MFA policies, and lifecycle automation. Ensure consistent identity synchronization between AD, Okta, Office 365, and Google Workspace. Regularly audit access permissions to comply with security and compliance requirements (e.g., SOX, ISO 27001).

2. Collaboration Platforms Administration

Maintain and support

Office 365

tenant (Exchange Online, Teams, SharePoint Online, OneDrive). Manage

Google Workspace (G Suite)

-- user accounts, groups, shared drives, and app integrations. Oversee

SharePoint

administration, including permissions, site provisioning, and content structure. Coordinate content migrations between platforms (e.g., GoogleSharePoint or vice versa) where required.

3. Communication & Contact Center Systems

Administer

Genesys Cloud

platform: user configuration, queue setup, role assignments, and call flow adjustments. Liaise with the telephony/network teams for number management, IVR routing, and reporting. Provide second-level support to end users and service desk for Genesys-related incidents.

4. End-User & Desktop Support

Provide hands-on

desktop support

for Windows and macOS users, ensuring hardware, OS, and application stability. Manage endpoint configurations through Intune or JAMF (if applicable). Troubleshoot issues related to network connectivity, authentication, VPN, and productivity apps. Maintain an accurate asset inventory of corporate devices and licensed software.

5. Business Application Support

Provide administrative support for

Conga

applications (Composer, CLM, or Contracts) within Salesforce or standalone deployments. Troubleshoot integration issues between Conga and corporate systems. Coordinate with business and vendor teams for configuration updates and patch management.

6. Security & Compliance

Ensure security controls and patch management compliance across identity and collaboration systems. Participate in periodic access reviews, password rotation, and identity hygiene tasks. Assist in incident response for account breaches or suspicious access attempts. Contribute to internal documentation and IT knowledge base updates.

Qualifications

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Required Skills & Experience

3-5 years

of experience in IT administration or enterprise support. Hands-on proficiency in

Active Directory

,

Okta

,

Office 365

,

Google Workspace

, and

SharePoint

. Working knowledge of

Genesys Cloud

administration. Proficiency in

desktop support

(Windows 10/11, macOS) and

troubleshooting

end-user environments. Familiarity with

Conga

platform or similar contract management tools. Strong understanding of authentication methods (SAML, OAuth, SCIM, LDAP). Excellent communication skills for user interaction and documentation.

Preferred Qualifications

Certifications:

+ Microsoft 365 Certified: Enterprise Administrator Associate
+ Okta Certified Administrator
+ Google Workspace Administrator
+ CompTIA A+ / Network+ or ITIL Foundation
Experience with automation via

PowerShell

,

Python

, or

Okta Workflows

. * Familiarity with

ticketing systems

(Jira Service Desk, ServiceNow).