Corporate On boarding
- Meet Corporate clients and close the deal
- Doing Presentation with Senior Management of the Corporates like CHRO, CFO and CEOs
- Manage the entire Corporate empanelment process seamlessly
- Coordinate with legal team for handling queries pertaining to NDA/SLA
- Coordinate with CRA-NSDL for Corporate Registration
- Coordinate with CPC for Corporate Registration
- Executing smooth employee registration process with the Corporates
Trainings - Content & Rollouts
- Managing Product and Process Training jointly with NPS RMs and ensuring proper hand holding
- Responsible to organizing monthly / quarterly training camps / workshop in Corporates
- Build synergy with other stakeholders across business unit for their existing clients and reference for NPS enrollment
- Inter department like Corporate Salary Team via Consultancy firms via Website / open market
Query Handling
- Addressing and ensuring proper communication to Corporate Clients with resolutions.
- Addressing and ensuring proper communication to Corporate subscribers with resolutions.
- Support on Operational / NPS Relationship Manager\'s
- Sharing of data cuts/ specific requirements
- Coordination with various departments for closing any concerns end to end Query resolution
Campaigns and on Campaigns Renewals
- Doing Campaigns and Marketing activities with the Corporates
- Managing all campaigns related activity for Corporates
- Planning of marketing activities with Marketing team i.e. closing on HTMLs and marketing creatives
- Timely sharing of Data / content. mailers with CVM to initiate the campaigns
Reports Handling
- Sharing reports/ data to respective teams i.e. Corporate / NPS RMs
- Responding and follow up on Mails with all concern raised
- Publishing regulatory updation to Corporates i.e. Monthly / Quarterly New Letters
Grievances & Complaints handling
- Handle Day to Day Complaint Revert
- Reporting and Analysis of Complaints
- Contest Management and Fulfillment for NPS RMs and other Business verticals
- Business - Ensuring NPS account budget are meet for Corporate subscription
- By effectively managing the Lead funnel for NPS Corporate Registration
Important & Adhoc Activities
- Finalization of Legal Agreements related to Corporate onboarding >IT/BSG/Process/Compliance/Audit team
- Intra department coordination (coordinate with cross functional departments for receiving leads, coordinate with legal team for handling queries pertaining to NDA/SLA, coordinate with CPC for form processing/PRAN generation/rejection/contribution processing etc.)
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