Job Description

Job Title - Corporate Mobility Analyst, 11 (Analyst) + CS&S

Management Level : 11, Analyst

Location:

Bangalore/ Gurgaon/Hyderabad/Chennai

Must have skills:

Quality & Audit Skills

Good to have skills:

Knowledge of immigration and travel industry practices, including airlines, hotels, car rentals, and travel booking systems, would be an added advantage.

Experience:

Minimum of 05-07 of experience in handling quality & carrying out audits, experience in visas, immigration compliance, and related processes

Educational Qualification: A University degree

Job Summary:

Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. This role is to support our global Quality, Capability Development & Innovation Program to ensure we are consistent in (global) process execution across locations, avoid variability in service quality, reduce compliance risks, and have an agile training initiative tailored to address specific day to day challenges. Also, will support in driving the Innovation program across teams.

Roles & Responsibilities:

Perform process audits as per the audit checklist to ensure the quality systems are being implemented consistently and effectively. Implement the basic quality and continuous improvement framework for the processes based on Six Sigma. Coordinate with the teams on the end to end of mobility process to identify process gaps. Publish the quality scores to the respective team members and the leads. Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end-to-end process. Coordinate along with the lead and respective team to conduct regular brainstorming sessions to identify the process gaps and work towards resolution. Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives. Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action plan. Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives. Should continuously learn the process to keep updated about the changes that helps during the audits. Maintain accurate and up-to-date records/reports on Quality, Innovation, Capability Development and client satisfaction metrics as required. Collaborate with internal teams across locations to Identify areas for process improvement and contribute to the development of best practices and standard operating procedures

Professional & Technical Skills:

Bachelor's degree in hospitality management, tourism, business administration, or a related field. Relevant certifications are a plus. Proven experience as a Quality Analyst, Compliance/Quality Consultant, or similar role. Strong organizational and multitasking skills, with the ability to manage multiple projects and priorities simultaneously.

Excellent written and verbal communication skills, with the ability to correspond effectively in a business setting.


Attention to detail and the ability to manage multiple tasks simultaneously.


Strong problem-solving skills and a customer-oriented mindset.


Proficient in using relevant software and tools for case management, data analysis and documentation.

Additional Information:

Should have involved in any quality project at least as a member (Six sigma, Kaizen, etc...)


Six Sigma or any other quality related certification is good to have, but not mandatory


About Our Company | Accenture

Experience:

Minimum of 05-07 of experience in handling quality & carrying out audits, experience in visas, immigration compliance, and related processes

Educational Qualification: A University degree