Job Title- Associate, Asset Services (Corporate Actions & Dividends) Location- Pune Role Description
The Associate within Asset Services will have to work in coordination with the staff within the department and will have to work in coordination with the team managers to ensure all the tasks and day to day operations are managed with ease.
The Associate will also be responsible to work alongside co-associates, AVP and VPs within Asset Services to address and escalate all operational issues. Responsible for ensuring all operational function run smoothly and issues are resolved for teams. He/she will be responsible for transitioning of any new process within Asset Services area from formulating strategy, hiring people, working with onshore to get the training requirements in place and will play as SPOC to accomplish the smooth transitioning.
-The Associate–Asset Services will provide daily support and guidance to staff within the department and will work closely with Team Managers (direct reports), co-associates, AVPs and VPs within Asset Services to address operational issues. -Responsible for ensuring that day to day operations function smoothly and issues are resolved for teams.
Other responsibilities include to ensure timely and accurate processing of all activities on a daily basis within the given timelines.
What we’ll offer you As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities Staff Management
Effective Manage a team
Staff development through strong engagement and Training Need Analysis
Staff performance appraisals on regular basis
Engage staff in Asset Services/org Initiatives.
Facilitate change initiatives within the team.
Ensure planned mobility is provided to staff.
Manage attrition as per org standards.
Responsible for conducting weekly staff meetings and monthly one on one session with the team.
Ensure team morale and motivation is high through team building and regular interaction.
Responsible for recruitment & Process transitions from onshore locations
Process Management
Building a strong mechanism to take care of volume peaks during peak season
Identifying operational risks proactively and mitigating appropriately.
Sound knowledge of Corporate Actions, Mandatory, Voluntary, Income Processing, Fixed Income, redemptions, proxy, class action
Serve as Internal/external escalation point
Ensure adequate back-ups created for all critical positions and assist other teams during contingencies (Staff shortage, high volumes etc).
Work very closely with the process owners/stakeholders and other internal clients for overall growth of the bank’s business
Acting as a central point of contact for all the process related issues / improvements etc.
Building a strong mechanism to take care of volume peaks during peak season
Building and refining process metrics (benchmarks) by involving team and onsite management
Reviewing workflows and operating procedures to ensure that they remain up to date and implementing process improvements.
Reviewing daily benchmark reports for each of the process lines, investigating benchmark breaches with Global counterparts and working to improve the process
Liaising with relevant IT teams to resolve any technical issues preventing the optimum performance of the operational processes.
To build up process documentation, define benchmarks, capacity model, baseline volumes etc. for newly transitioned processes.
Your skills and experience
5 to 10 years experience in investment banking operations/ Custody Operations/ Securities Operations with at least 1-2 years of experience in Corporate Actions/Asset Services
Strong analytical skills, detail orientation, service commitment, and solid organizational and interpersonal skills.
Ability to identify and develop strong working relationship with internal as well as external ‘client’ groups
Comfortable dealing with multiple stakeholders and complex situations.
Strong English written & verbal skills required. Ability to converse clearly with internal and external staff via telephone and written communication.
Good People Management Skills
Eye for Details
Experience of client facing roles (internal & external)
Graduate in Commerce/ Finance (Preference – Post Graduate/ MBA)
Proficient in Microsoft Office applications.
Ready to travel as and when required
Be willing to work in shifts.
How we’ll support you
Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams https://www.db.com/company/company.htm Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
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