Us Voice Customer Support
Job Description
Roles and Responsibilities
1. Resolving customer queries over Voice, Email and Chat
2. Ensure Zero compliance issues in terms of call quality
3. Conduct activities and plan strategy to bring improvement in the teams assigned
4. Should be flexible with rotational shifts
5. Excellent verbal, written, and interpersonal communication skills in English
Skills Required:
1. Minimum 1-2 years of Proven track record of International cold calling experience
2. Exceptional customer service, active listening, and verbal and written communication skills, and professional phone voice
3. Proficiency with computers, especially with CRM software, and strong typing skills
4. Outstanding negotiation skills with the ability to resolve issues and address complaints
5. Strong time management and decision-making skills
6. Ability to ask prying questions and diffuse tense situations
7. Adaptability and accountability
Skills Required
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Job Detail
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Job IdJD3038863
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IndustryBPO/ITES
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Total Positions10
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Job Type:Full Time
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Salary:450000-500000
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Employment StatusPermanent
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Job LocationBengaluru, India
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EducationAny Graduate
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Experience0 - 5 Year
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Apply ByJul 27, 2023
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Job Posting DateMar 27, 2023