Job Description

About the Opportunity Job Type: Permanent

Application Deadline: 26 November 2023

We\xe2\x80\x99re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Workplace Investing Operations team and feel like you\xe2\x80\x99re part of something bigger. About your team Workplace Investing (WI) Operations supports and maintains pension administration services for a wide range of corporate clients. The nature of the service provided includes full support to pension scheme members at all stages of the administration life cycle through to specialist support to trustees and members for specific task delivery. DC Retirements teams is AA rated process that handles Disinvestment requests and producing Retirement Projections for Workplace Investing members and Financial Advisers. DC Retirements team is responsible to process few key critical tasks : \xe2\x80\xa2 Processing retirement disinvestments requests received from members/ trustees, monthly average volumes is \xe2\x89\x88 1,300 members. \xe2\x80\xa2 Issuing legal & regulatory and non-regulatory packs to members/ trustees/ third party approaching retirement age, monthly average volumes is \xe2\x89\x88 5,500 members. \xe2\x80\xa2 Handling Mailbox, CAM - Audit requests, sale control reports and issuing Manual payment forms and payment letters. \xe2\x80\xa2 Recording benefit crystallisation events, RTI tax submissions, tax charge and reportable events to HMRC. About your role The role involves ensuring client instructions are dealt accurately and in timely manner. The individual is required to liaise with various teams across location to ensure priority work is completed on time and any potential issues are escalated in a timely manner to the Team Leader. Along with managing the daily work, the individual would also be required to pick up additional tasks and responsibilities efficiently including projects and SSE\xe2\x80\x99s. The individual should demonstrate a high level of commitment to customer service improvement and also showcase Fidelity values. About you \xe2\x80\xa2 Ensure that work allocated to you is completed in an accurate and timely manner. Assist the teams to meet the agreed SLA by timely allocation of work to the team members. \xe2\x80\xa2 Updating member records in accordance with written procedures and direction given by your supervisor. \xe2\x80\xa2 Issue routine correspondence using standard templates to the member ensuring that all legal and compliance requirements have been satisfied. \xe2\x80\xa2 Ensure that Quality and Productivity standards are adhered to. \xe2\x80\xa2 Liaise with internal departments to ensure priority work gets completed in time. \xe2\x80\xa2 Handle mailbox and folder queries. \xe2\x80\xa2 Identify and raise process improvement ideas and customer experience improvement ideas through FIL NXT & DC Rocks Programme. \xe2\x80\xa2 Generate required reports and Statements as per the procedures. \xe2\x80\xa2 Maintain compliance with confidentiality in handling client sensitive information. \xe2\x80\xa2 Handle additional admin and process related responsibilities efficiently and proactively. \xe2\x80\xa2 Escalate any potential issue in a timely manner and keep TL/AM abreast of the situation. Experience and Qualifications Required \xe2\x80\xa2 Understanding of mutual funds and other financial products offered in UK financial services market. \xe2\x80\xa2 Candidate must possess good communication skills, customer centric approach & working well as a team player. \xe2\x80\xa2 Strong knowledge of MS Excel, handling mailboxes using Outlook, PowerPoint . \xe2\x80\xa2 Any experience of working in client services teams and interacting will clients through email/phone calls & prior knowledge of pensions process would be an added advantage. Our Values All our people must be able to demonstrate affinity with the Fidelity core values: \xe2\x80\xa2 Integrity - Taking personal responsibility for always acting in the best interests of our clients. \xe2\x80\xa2 Trust - Empowering each other to take the in initiative and make good decisions. Our Behaviours All our people must be able to operate in accordance with Our Behaviours: \xe2\x80\xa2 Brave - Challenging the status quo, being accountable and speaking up. \xe2\x80\xa2 Bold - Acting with conviction, encouraging diverse thinking, and keeping things simple. \xe2\x80\xa2 Curious - Learning to do new things in better ways and encouraging fresh thinking. \xe2\x80\xa2 Compassionate - Having empathy, caring for colleagues, client & community Feel rewarded For starters, we\xe2\x80\x99ll offer you a comprehensive benefits package. We\xe2\x80\x99ll value your wellbeing and support your development. And we\xe2\x80\x99ll be as flexible as we can about where and when you work \xe2\x80\x93 finding a balance that works for all of us. It\xe2\x80\x99s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

Fidelity International