Job Description

: Job Summary
We are seeking a skilled Network Operations Engineer to support and maintain our enterprise network infrastructure. This role involves monitoring, troubleshooting, and ensuring optimal performance and security across a wide range of network technologies including Palo Alto Firewalls, Panorama, Cisco ISE, Cisco switches, routers, and wireless, SD-WAN, network device patching, and network monitoring tools. Key Responsibilities Network Operations & Monitoring

• Monitor network performance and availability using tools like SolarWinds, PRTG, or equivalent.
• Respond to alerts, troubleshoot incidents, and perform root cause analysis.
• Maintain operational documentation including network diagrams, incident logs, and change records.

Security & Access Control

• Operate and maintain Palo Alto Firewalls, managing policies and updates via Panorama.
• Support Cisco ISE for network access control, including 802.1X authentication and guest access.
• Ensure compliance with security standards and assist in vulnerability remediation.

Infrastructure Support

• Perform configuration, maintenance, and troubleshooting of Cisco switches, routers, and wireless access points.
• Support SD-WAN operations including link monitoring, policy updates, and failover testing.
• Assist in network expansions, migrations, and upgrades.

Patching & Maintenance

• Schedule and apply firmware and software patches to network devices in accordance with change management policies.
• Track patch compliance and maintain version control across all network hardware.

Reporting & Collaboration

• Generate regular reports on network health, uptime, and incident trends.
• Collaborate with engineering and security teams to improve network reliability and automation.
• Participate in on-call rotations and provide Level 2/3 support for escalated issues.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 10-12 years of experience in network operations or support roles.
• Hands-on experience with Palo Alto, Panorama, Cisco ISE, Cisco switching/routing/wireless, SD-WAN, and patching processes.
• Familiarity with network monitoring tools and ITSM platforms.
• Certifications such as PCNSA, CCNA/CCNP, or equivalent are preferred.

Preferred Attributes

• Strong analytical and troubleshooting skills.
• Excellent documentation and communication abilities.
• Ability to work in a 24/7 operational environment (if applicable).

Skills Required