Job Description

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people\xe2\x80\x99s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you\'ll be part of

As Nokia\'s growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Cloud and Network Services, include the existing Nokia Software business (excluding Mobile Networks network management), Nokia\xe2\x80\x99s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its current Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

What you will learn and contribute to

Are you passionate about solving problems?

As part of our team, you will:

Provide 24/7 L2 support on relevant elements

• Perform L2 fault and service restoration

• Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.

• Input into Incident Reports and Problem Management

• Update TT with L2 fault information, impact analysis and rectification.

• During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.

• Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary

• Collect and analyses required logs and traces during and post fault investigations

• Support other L2 domain teams in identifying faults

• Develop, maintain and perform L2 Health Checks and scripts

• Develop and maintain L2 technical processes and tools

• Ensure backup of all elements as per Back-Up policy

• Assist performance team in troubleshooting of Network performance issues and customer faults

• Review plans and results of IOT, SW release and feature testing

• Review regression test plan, specifications and results for SW updates

• Implementation of SW updates including review release notes, impact/risk assessments,

• Maintain network baseline document set eg life cycle database for all elements

• Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required

• Maintain known issue list/ Risk Register

• Improve optimization of alarms, counters and thresholds.

• Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.

• Review, awareness and approval of CR activity and participate in Daily CR Review meetings

• Usage data collection and control

• Perform System Performance monitoring and analysis

• Provide Operational Acceptance for new elements being introduced into the network

• Provide data for pre-sales support

Your skills and experience

You have:

Technical skills

.

Multiple years of hands on experience on VoLTE Network Elements
Expertise in Fault and Configuration Mangement
Fully experienced with Cloud core technology
Strong Knowledge in SS7 protocols, Specially SIP, MAP, CAMEL, Radio access & Diameter.
Comfortable in diffrent versions of Linux and scripting both perl and shell
Well versed with delivery requirements & Challenges in Telecom Operations and Maintenance
Be able to provide product level support and can act as Escalation 24/7 support
Must have performed SPOC level taks

Experience in Nokia VOLTE under cloud for multiple EPC VNFs including
CMM
CMG
CSD
ePDG
NPC/PCRF
IP Tech

Min 5+ years of experience
Engineering Degree B.E/B.Tech in Electronics/Telecomunications
Masters will be added advantage

Additional Information

Nokia