The Coordinator will play a vital role in ensuring the smooth operation of our online tutoring platform. The successful candidate will be responsible for coordinating tutoring sessions, managing tutor and student relationships, and providing exceptional customer support.
KRA: Task / Activities
Coordinate tutoring sessions between students and tutors
Manage tutor and student relationships, addressing concerns and resolving issues
Provide exceptional customer support via phone, email, and chat
Maintain accurate records of tutoring sessions, student progress, and tutor performance
Assist in the development and implementation of new processes and procedures
Collaborate with the marketing team to promote the platform and attract new students
Identify and report technical issues to the development team
Develop and maintain knowledge of the platform's features and functionality
KPI: Performance Metrics
Tutor and student satisfaction ratings (measured through surveys and feedback forms)
Number of tutoring sessions coordinated per month
Customer support response time and resolution rate
Accuracy and completeness of records and reports
Contribution to the growth and development of the platform
Required Skills
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work independently and as part of a team
Proficiency in Microsoft Office and Google Suite
Familiarity with online learning platforms and technologies
Strong problem-solving and analytical skills
Experience working in an educational or online learning environment
Knowledge of customer relationship management (CRM) software
Familiarity with project management tools and methodologies
Attitude Required for This Position
Positive and professional attitude
Strong work ethic and willingness to learn
Flexibility and adaptability in a fast-paced environment
Empathy and understanding when working with students and tutors
Proactive and solution-focused approach to problem-solving
Commitment to providing exceptional customer support and service.
Job Type: Full-time
Pay: ₹180,000.00 - ₹240,000.00 per year
Work Location: Remote
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