Job Description

Elevate is recruiting an Elevated Experience Coordinator, in our Med Legal team India. You might be a right fit If you are a client-focused professional who wants your creative and innovative ideas to make a difference, Elevate's Elevated Experience team. As an Elevated Experience - Coordinator, you will be a part of offshore Elevated Experience team and will have reporting to the Team Leader - Med Legal Services in India. Coordinator will be responsible to provide end-to-end services to the existing and new law firms, insurance company, and corporate Customers.

Specifically, the Coordinator will

Scrutinize all the requests of the customer and enter the relevant information in the database. Send out emails to the customers for follow-ups, estimates or delivering the service reports. Work on multiple tasks with quick turnaround. Collaborate with the sales team to process ad hoc requests. Act as an intermediary between internal teams and customers. Attend the sales meeting to ensure the customer needs fulfilled. Work on special projects as needed including data entry, electronic filing, organizing documents, etc. Understand and work competently in a virtual environment. Be part of a dynamic team who works together to help our client succeed.

Skills for success

Ability to analyse and organize work for maximum efficiency. Excellent writing and interpersonal skills, focused on supporting your client's needs. Ability to write clear and concise emails. Ability to present well on the phone and in virtual conference calls. Proven ability to work in a client-centric, deadline driven environment. Strong analytical skills, problem solving capability and resiliency. Proficiency in Microsoft Word, Outlook and Adobe Acrobat.

Experience

2+ years of experience in Operations department or US Healthcare. Experience working in a growing, fast-paced organization with a dynamic environment. Excellent track record in previous Client support/Customer Service engagements. Experience working directly with a US client.

Qualifications

Any bachelor's degree

Company Information

Elevate

is a law company. We provide software and services for the intersection of business and law. Our legal, business, and technology professionals offer practical ways for global law departments and law firms to improve efficiency, quality, and business outcomes.

Our most recent achievements and distinctions include:
For the ninth consecutive year, in 2024, Chambers & Partners named Elevate as a Top global services provider, ranking us as Band 1 (highest ranking) in all applicable categories (Contract Lifecycle Management, Litigation Services, and Flexible Legal Staffing) and as an Alternative Legal Service Providers in Asia-Pacific. For the fourth year in a row, Elevate's integrated law firm has been designated as a top law firm in Commercial Litigation in the 2024 edition of Best Lawyers/US News & World Report Best Law Firms. Newsweek awarded Elevate highest rating in the annual 'America's Greatest Workplaces for Diversity' list and 'America's Greatest Workplace for 2024' list. Elevate was named a top ALSP in Asia by Thomson Reuters' Asian Legal Business in 2024. Co-winner, 2022 Financial Times Collaborative Innovation Award for Industry Impact. Winner, Inc. 5000 Fastest-Growing Private Companies: 2022, 2021, 2020, 2018, 2017, and 2016. Named by ALM Intelligence as the only Pacesetter in the Legal category in its 2021-2022 Legal Department Legal Operations report. The first non-lawyer-owned global legal services provider to receive an Alternative Business Structure (ABS) License to provide legal services in the US.
Learn more at:

https://elevate.law

See more jobs at:

https://elevate.law/careers/

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https://www.linkedin.com/company/elevate-services

All qualified applicants will be considered for employment and will be treated equally during the process, regardless of race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.