Handle inbound/outbound customer calls in a professional manner.
Address customer queries, complaints, and provide appropriate solutions.
Maintain customer satisfaction by providing timely and accurate information.
Update CRM systems and call logs accurately after each interaction.
Escalate complex issues to the appropriate department when necessary.
Meet daily, weekly, and monthly targets in line with team goals.
Job Types: Full-time, Permanent
Pay: ₹9,048.60 - ₹15,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Morning shift
Supplemental Pay:
Performance bonus
Yearly bonus
Work Location: In person
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