Job Description

:

• Serving as the primary point of contact for Customer request, complaints, and requests via phone, email.
• Assisting customers with Service Center inward processing, tracking current update, providing required information, Setting priorities (communication with Management)
• Identifying, troubleshooting, and resolving customer problems promptly and effectively, often by coordinating with internal teams like sales, Service Center, and management.
• Maintaining accurate and detailed records of customer interactions, transactions, comments, and complaints.
• Gathering and analysing customer feedback to identify trends and areas for improvement in service delivery and assisting in the development of new customer service policies and procedures.
• Working closely with other departments to ensure a seamless customer experience.

Skills Required