Support HOD-Spares in execution of aftermarket strategy
Functional
Core
- Prepare invoice domestic and export and packing list based on commercial clearance from sales team
- Export invoicing and related documentation
- Prepare and share monthly and daily Dispatch MIS
- Share dispatch details and docket details with customer
- Organise logistics based on material per invoice
- Monitor courier and shipments till reaches to customer safely
- Co-ordinate with planning, production dept, central logistics dept and courier service providers for shipments pick-up and ensure timely dispatch from factory
- Arrange packing material from supplier, Raise PR and share requirement with purchase dept
- Co-ordinate with production and stores dept for material availability and readiness as per dispatch plan in advance
- Transporter bill passing and forwarding for payment to finance. Follow-up till bill payment is done
- Monthly Provision for services wherever bills not raised
- Share daily packed goods report and its reconciliation
- Focus on keeping customer complaints within target from spares and respond quickly and attend to customer complaints in a more systematic way with CAPA in place.
- Make arrangement for proper storage of materials and finished goods.
- Make delivery challans to send material to suppliers for processing and maintain records
- Maintain 5S, follow discipline and safety practices in stores dept.
- Focus on improving OTDIF %
- Daily sales MIS to mgt
- Daily material issuance against customer orders as per communication from planning dept and online transfer posting in SAP
- Ensure every part no has bin location and located 100 % as per bin location.
- Receive and verify material received from main stores as per list.
- Co-ordinate with production, purchase, controls, design, QA, dispatch function to on time execution of spares orders
- Follow FIFO for shelf-life items.
- Coordinate with design for ECN parts and take appropriate action.
- Inventory management and work towards maintaining zero variance wrt system stock vs physical stock.
- Submitting MIS and other reports monthly.
- Keep a record of sales and restock the store accordingly.
- Manage and train store associates
- Maintain proper records of stores.
Internal process
- Recognizing opportunities for cost reduction and cost control
- Internal dispatch process streamlining and improvement
- Reduce customer complaints, on transit damage and short supply, wrong supply. Supply right quantity as per sales order
- Manage and develop packing team
People development
Cross skill development and knowledge sharing with internal team members.
Develop team members
Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.
Key Result Area
Spares orders execution and support to internal and external customer