ShiningAce is a dynamic online tutoring platform dedicated to connecting students accross the globe with top tutors and educational resources. We're seeking a highly organized and detail-oriented Coordinator to join our team.
Job Summary:
The Online Tutoring Platform Coordinator will play a key role in ensuring the smooth operation of our platform. This includes managing tutor relationships, coordinating logistics, and providing exceptional support to students and tutors.
Responsibilities:
Manage tutor onboarding process, including contract management and training
Coordinate scheduling and logistics for online tutoring sessions
Provide exceptional customer support to students and tutors via phone, email, and chat
Troubleshoot technical issues and escalate to technical teams as needed
Monitor and maintain accurate records of tutoring sessions and student progress
Collaborate with internal teams to improve platform operations and student outcomes
Develop and implement processes to improve efficiency and productivity
Requirements:
Graduate or Post-Graduate with 1-2 years of experience in a coordinator or administrative role
Excellent communication and interpersonal skills
Strong organizational and time management skills
Ability to work in a fast-paced environment and prioritize multiple tasks
Proficiency in technical skills
Experience with CRMs is a plus
Job Types: Full-time, Permanent
Pay: From ?15,000.00 per month
Work Location: Remote
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