To ensure flawless and timely execution of all institute processes by proactively following up with every responsible person, identifying bottlenecks early, and facilitating smooth completion of tasks -- with patience, humility, and persistence.
Outcomes (What Success Looks Like)
1.
On-Time Execution of All Processes
o 95%+ of all defined processes (exams, fee collection, PTMs, onboarding, hands-on science, design work, CRM resolution, etc.) are completed on or before the scheduled deadline.
o Delays are flagged, followed up, and resolved promptly with minimal disruption.
2.
Early Detection & Escalation of Bottlenecks
o Identify risks or delays at least 24-48 hours in advance wherever possible.
o Escalate only after ?10 polite follow-ups and/or when delay threatens key deadlines.
3.
Clear, Consistent Communication & Documentation
o All follow-ups are logged in Excel / process tracking sheet in real time.
o Stakeholders always know the status of their tasks (no surprises).
4.
Interdepartmental Coordination & Harmony
o Maintain smooth communication between exam dept, CRM, fees collection, design team, and operations teams.
o Build goodwill -- other team members view the PC as a helpful reminder, not a nag.
5.
Zero Drop in Morale Despite Multiple Follow-Ups
o Handle repeated follow-ups with patience and a positive attitude -- no frustration visible to colleagues.
o Foster a culture of accountability and respect.
Competencies (How Success Is Achieved)
Follow-Up Mastery
- Relentlessly track tasks until closure; never lose track.
Patience & Emotional Composure
- Ability to remind 10+ times without irritation or visible frustration.
Politeness & Humility
- Respectful tone with everyone, from junior staff to top leadership.
Proactivity
- Spot delays before they become crises and take initiative to resolve.
Attention to Detail
- Maintain accurate records in Excel sheets; no task slips through cracks.
Communication Skills
- Clear, simple, and professional in calls, face-to-face conversations, and messages.
Problem-Sensing
- Recognizes when a delay is due to a deeper issue and promptly informs the Problem Solver.
Resilience & Persistence
- Ability to follow up consistently without emotional fatigue.
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Work Location: In person
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