Job Description

About Us

Join our World of Talent.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionising how organisations approach talent acquisition, AMS stands as a world leader in the industry.



Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

Are you a proactive problem-solver with a knack for people-centric solutions? We would love to hear from you!



Our role of the Coordinator People Operations is your chance to deliver People Operations service for the applicable geography as an SME, in line with the People & Culture Strategy.

Key Accountabilities

What you'll be doing:

Professionally respond to all assigned incoming queries via telephone or email
within the required SLA response time, escalating when necessary.
Utilise all pre-set templates, letters, mail merges, and processes to carry out
established tasks and respond to incoming queries ensuring all correspondence is

brand aligned.
Work on ad-hoc administration activities as directed. Work effectively and collaboratively with other team members to learn from their
experiences and knowledge. Support on team-wide projects to develop technical

and professional skills
Participate in continuous improvement initiatives within the team. Build and maintain strong working relationships with internal and external
customers.
Escalate queries to People Operations Specialists as required to ensure the
customer is fully supported.
Maintain a professional and collaborative attitude at all times.

Skills & Experience

You'll need to demonstrate:

Basis Excel knowledge Good knowledge of ServiceNow Experience in help desk ticketing, responding and assigning them to appropriate team Global Exposure, preferably EMEA or US regions Basis HR process understanding

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.



We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

Full training and support High value and challenging work A vibrant, diverse, and collaborative culture Flexible working A competitive reward and benefits package
The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.



If you require any accommodations or have any accessibility needs, please reach out via email Talent@weareams.com or make a member of our Talent Acquisition team aware at any time.



Hit the

Apply now

button to get your journey started!

Details

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Reference

AMS29106


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Closing

31/12/2025


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Location

India, Pune


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Schedule

Full Time


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Business area

Human Resources People Capital


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Sector

Professional Business Services


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Employment Type

Permanent