Job Description

Dear Applicant..!!

We are looking for individuals who possess the skills and qualifications outlined in the JD and who are excited about the opportunity to join our team.

Coordinator

The primary task of a coordinator is to get the cases through portal, calls & mails. Calling the clients for confirming the data(Vehicle No Vehicle make and model Number, Address of customer, How charges will be paid i.e. through client or customers) Create case on portal after discussing the same with the client Call to customer for taking appointment for Vehicle Inspection. Assigning case to field associate. After getting the required data from Field associates coordinator will put status(Date, Time, Format No.& Status Hold) and also will put her/his remarks and the same will be forwarded to Quality Assurance team for Report Generation. QC team will be sending the report to coordinators and coordinators will send the same to client or the same will directly go to client through portal. He / She must show the willingness to learn new things every time and then. Must discuss every matter with its supervisor or team leader to get any issue sorted Giving a resolution to the customers or clients should be the whole and sole responsibility. Must be very effective in providing customer service by providing resolution to their complicated queries and issues. Must efficiently set goals and work on so as to avoid any escalations and maintain the relevancy and quality while providing service to the customer Should follow the TAT assigned MINIMUM 1 YEAR EXP
Job Type: Full-time

Pay: ?12,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Ability to commute/relocate:

Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person