Must have 1 year call center experience - voice support
Willing to work in night shifts which may change twice a month (5:30 PM/6:30 PM/7:30 PM/8:30PM )
Transportation facility available
Job Responsibilities:
Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
Logs all borrower contacts into the loan servicing system
Offer long term resolutions to customers to resolve delinquency
Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
Required to make the prescribed number of contacts during the daily work schedule
Familiar with the customer relations functions and the services offered
Perform miscellaneous job-related duties as assigned by the department manager
Job Type: Full-time
Pay: ₹480,000.00 - ₹750,000.00 per year
Work Location: In person
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