Job Description

Job Title:

Chief Operating Officer (COO)

Department:

Administration / Operations

Job Summary

The Chief Operating Officer (COO) is responsible for overseeing the day-to-day administrative and operational functions of the hospital/organization. The role ensures efficient service delivery, regulatory compliance, optimal resource utilization, and alignment of operational strategies with organizational goals.

Key Responsibilities

Oversee daily hospital/organizational operations including clinical support, non-clinical, and administrative departments Implement operational policies, SOPs, and quality standards Ensure compliance with statutory, NABH, and accreditation requirements Coordinate with medical, nursing, HR, finance, and support service departments Monitor operational KPIs, patient satisfaction, and service quality Optimize manpower planning, workflow efficiency, and cost control Handle vendor management, contracts, and facility operations Lead process improvement initiatives and operational audits Support strategic planning and expansion initiatives Act as a liaison between management and departmental heads

Qualifications

MBA / MHA / PG in Hospital Management / Operations / Business Administration Additional certification in Quality Management or NABH is preferred

Experience

Minimum

8-15 years

of experience in hospital or healthcare operations At least 5-1 0

years

in a senior leadership or operational head role

Skills & Competencies

Strong leadership and people management skills Excellent operational, analytical, and problem-solving abilities Knowledge of hospital operations, NABH standards, and healthcare regulations Effective communication and decision-making skills Financial and budgeting knowledge Ability to manage multi-departmental teams Operational efficiency and cost optimization Patient satisfaction and service quality metrics Compliance and accreditation outcomes Staff productivity and retention
Job Types: Full-time, Permanent

Pay: ?50,000.00 - ?100,000.00 per month

Benefits:

Food provided Health insurance Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person