Job Description

Job Title:

Control Tower Executive - Transport Operations

Location:

Gurgaon

Reports To:

AVP Sales&Ops

Key Responsibilities:

1. Vehicle Placement & Tracking:

Daily coordination with vendors for on-time vehicle placement (FTL & Part Load).

Real-time GPS/tele-calling-based tracking of in-transit vehicles.

Proactive escalation of delays, diversions, or route issues to stakeholders.

2. Vendor Management:

Build and maintain strong relations with market vendors for different vehicle types.

Negotiate rates and availability as per requirement across zones.

Ensure vendor compliance with documentation, load instructions & timely dispatch.

3. Control Tower Monitoring:

Operate from centralised control room managing all live shipments PAN India.

Monitor end-to-end visibility: from indent placement ? pickup ? delivery ? POD.

Provide periodic updates and exception reports to senior management.

4. Coordination & Communication:

Act as single point of contact (SPOC) between Sales, Operations, Vendors & Clients.

Resolve en-route issues in real-time (driver behavior, route, loading/unloading delays).

Ensure alignment with SLAs and client expectations.

5. Reporting & Documentation:

Maintain daily MIS, shipment tracker, and vendor billing inputs.

Record PODs and ensure submission timelines are met.

Prepare control tower dashboards for performance tracking.

Required Skills:

Strong coordination & communication skills (Hindi & basic English).

Experience in transport operations, preferably in FTL / Part Load segment.

Good understanding of truck types, routes, geography.

Basic MS Excel & system update knowledge.

Ability to work in rotational or extended shifts (if needed).

Experience:

2-5 years in logistics/transportation industry in operations/control tower role.

Qualification:

Graduate (any stream) - preference to candidates with logistics exposure.

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Health insurance Leave encashment Life insurance Paid sick time Provident Fund
Work Location: In person