As a Control Tower Executive, you will be responsible for real-time monitoring of shipments, managing escalations, and ensuring compliance with standard operating procedures (SOPs). You will also guide junior team members during shifts and contribute to continuous process improvement.
Key Responsibilities:
Monitor live GPS, temperature, and halt data across all shipments.
Escalate issues (e.g. temperature excursions, device failures, vehicle delays) as per defined protocols.
Coordinate with Operations, Sales, and Warehouse teams for real-time updates.
Maintain accurate shift logs, incident records, and handover notes.
Conduct pre-trip checks for tracking and temperature devices.
Review and ensure closure of PODs and delayed deliveries.
Mentor junior executives on processes, tools, and escalation matrix.
Requirements:
1-2 years of experience in logistics control rooms, transport coordination, or dispatch monitoring.
Strong knowledge of GPS tracking systems, temperature sensors, and fleet management tools.
Excellent communication, coordination, and documentation skills.
Familiarity with tools like Trello, Asana, or any task management system.
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Provident Fund
Experience: