Job Description

About Yulu:
Are you sick of breathing poor quality air in our cities? Do you worry about climate change? Have you felt like pulling your hair on seeing a congested red route on the Google map?
Did you nod in 'yes'? Same here, we did too! And so, we at Yulu set out to fix all of these issues by making our mobility smart, efficient and sustainable.
Being India's leading shared electric mobility player with the largest fleet of EVs and biggest Battery-as-a-Service network, Yulu is reimagining urban mobility for a better future. Not only do we provide an affordable, sustainable and accessible commute alternative to daily commuters, but we are also making last-mile goods deliveries cheaper and green. Simply put, we are revolutionizing the way urban India commutes and consumes by building the Mobility 2.0 paradigm.
We are innovating at the intersection of consumer behavior, public policies, urban infrastructure, cutting edge technology, deep learning, product design, supply chain innovation and economic inclusion. Our proprietary mobility platform uses IoT, Machine Learning, and AI for vehicle access, fleet management, intelligent demand-supply management, and efficient operations.
After 3 years of building a strong foundation for electric mobility, now, as we are ready to feverishly scale our business 10x this year and 100x over the next 3 years by working on many new, complex & BIG challenges on technology, data, product, markets, customer segments and growth, we still feel we are just getting started!
If our mission brings a spark in your eyes & if you'd like to join some of the most passionate people in the country who are committed to transform the cacophony on Indian roads into a symphony - Come, join the #Unstoppable Yulu team!!

Read More on: https://www.yulu.bike

Role Summary
You will be responsible for the smooth functioning of the Control Room with the objective of maintaining high customer satisfaction by ensuring sufficient availability of well-maintained and usable bikes across demand points in the city. You will be reporting to the City Head, Bangalore.

Key Responsibilities
Yulu is looking for Manager, Control Room Operations who is passionate about building a culture of micromobility using MMVs in India.

• All responsibilities and activities of the control room function are performed flawlessly on 24x7x365 basis.
• Head the various activities/verticals which are part of the control room and strengthen the control room team.
• Follow SOPs, process reviews, improvements and implementation from time to time - in harmony with the five operating principles and the priorities.
• Coordinate with various clusters and functions within the city team and identify opportunities to enhance productivity by optimizing processes.
• Identify root causes for operational issues and inefficiencies; on-ground and otherwise. Recommend improvements and seek help on resolutions and lead projects where necessary.
• Raise various technical and other requirements from the city to various central functions like operations-design, technology, marketing, HR etc.
• Use data to find insights and improvement areas and advice/implement changes.
• Keep the organization and management informed of status, progress and plans.
• You will be measured on city's P&L, the usage metrics of the bikes, revenue, % utilization of the bikes, customer satisfaction index, the efficiency of the fleet management operations etc.

• 4-5 years of experience in a similar role.
• Understanding of the domain, i.e. operations, logistics, supply chain, fleet management and mobility.
• A go-getter with an execution-oriented mindset who is excited about making a big impact.
• A data-driven decision-making approach.
• Preferably an MBA
• Be a self-starter who thrives in a rapidly growing organization. Agility and ability to adapt quickly to changing requirements and scope and priorities
• Great communication and interpersonal skills

• A friendly culture where you are encouraged to share ideas and opinions.
• A journey that will challenge and reward you in multiple ways.