Job Description

Job Category: Program Management
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Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.
As a Control Manager Associate within the Control Management team, you will lead evaluations of control design and performance, and validate issue remediation related to Regulatory, Audit, CCOR, and Business findings. You will collaborate with business units and other organizations to understand the risk and control environment, and facilitate meaningful discussions about control gaps and issue resolution solution.
Job responsibilities:

• Analyze issue root cause and confirm remediation of the issue has occurred based upon action plan activities.
• Facilitate meetings with business owners and other partners to conduct evaluation, deliver results and influence sustainable control enhancements.
• Support evaluation and remediation feedback in writing with logical arguments for findings and sufficient evidence to withstand 3rd party scrutiny.
• Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change.
• Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration.
• Demonstrate leadership and teamwork to ensure goals are achieved for timely evaluation of controls and validation of issues in scope.
• Find opportunities for process improvements and ability to communicate feedback to management.
• Engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions

Required qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience required.
• 3+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance.
• Proficient knowledge of control and risk management concepts with the ability to design, create, and evaluate a Risk & Control Self-Assessment in conjunction with business partners.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
• Demonstrated ability to manage multiple assignments and achieve deadlines and deliver quality results within a team environment.
• Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues.
• Proven ability to build strong partnerships with key stakeholders, and collaborate with business and control organization.
• Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.