Job Description

Job Summary

The Control Centre Executive plays a pivotal role in ensuring seamless coordination of medical

evacuation operations and patient transfers. This position requires high attention to detail, prompt

decision-making, and effective communication with internal departments, medical teams, and

international clients to support time-sensitive missions.

Key Responsibilities

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Case Coordination & Monitoring:

? Receive, assess, and prioritize incoming enquiries via email, phone, and digital platforms.

? Coordinate with case managers, medical teams, and flight operations to ensure timely response

and execution of medevac missions.

? Monitor all ongoing cases to ensure adherence to service-level agreements and turnaround time

(TAT) benchmarks.

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Communication & Liaison:

? Act as the primary point of contact for clients, hospitals, insurance partners, and ground

handling agencies during active missions.

? Share timely updates and documentation with stakeholders throughout each stage of the

evacuation process.

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Documentation & Recordkeeping:

? Maintain accurate records of all case correspondence and updates in the case management

system.

? Prepare and share reports on daily operations, TAT performance, and escalations.

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Operational Support:

? Support medical clearances, flight permits, and logistics arrangements as per protocol.

? Coordinate with the finance/billing team on cost estimates and approvals when required.

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Crisis & Contingency Handling:

? Respond promptly to operational disruptions and emergencies with proactive solutions.

? Escalate time-critical issues to the Control Centre Lead or Duty Manager as necessary.

Job Types: Full-time, Permanent, Freelance

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance Internet reimbursement Life insurance Paid sick time Paid time off
Work Location: In person