Job Description

About the Opportunity Job Type: Permanent
Contract duration : 9 months.
Title: Manager - Global HRSS
Department: Human Resources
Location: India
Reports To: Associate Director - HR Shared Services
Level : 5
We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Human Resources team and feel like you’re part of something bigger.
Department Description
Global HR Shared Services function is a central hub of capabilities to provide HR Support Services, Payroll, Background Vetting services & HR Regulatory Operations to staff and HR teams across all business areas of FIL & Eight Roads. The objective of the function is to leverage HR technology infrastructure to deliver efficient HR processes and aim for operational excellence globally. Our team members are based across India, China, UK and Luxembourg to provide these services globally within FIL. The Service Delivery Team sits within the Global HR Shared Services function and works in partnership with all HR teams and business groups to provide assistance in the area of HR administrative services, Payroll & Benefits related activities and HR regulatory compliances. The team is responsible for managing the payroll and administrating the benefits for the organization’s international locations, for designing and implementing various HR administrative practices and procedures, as well as for the maintenance of employee records and delivering services in a consistent and effective way across the organization.
The HR Support team is responsible for the provision of administration support and processing activities relating to an employee’s work lifecycle from hire, retire and post retirement. This team is working in partnership with the other HR stakeholders such as HR Business Partners, Talent Acquisition, Reward, Payroll, Background Vetting, HR Legal and HR Information Systems, as well as all business stakeholders globally.
Purpose of the Role
This role is responsible to provide the SME support for the employee admin processes in HR support.This person should be able to work in a highly dynamic, fast paced environment with the focus on transformation of HR processes.
Key Responsibilities

• Provide SME support and guidance for HR processes HR Support processes for Starter/New Hires, Leavers, Changes, Reference Letters & Regulated References, Maternity, Paternity/Parental/SPL, Flexible Working, Reports, Sickness/Absence, etc.
• Update procedures as per changes agreed in the project / change initiative
• Requirement analysis and process solution design
• HRSS impact analysis
• Performing the UAT
• Providing inputs to risk impact analysis and mitigation
• creation of SOPs, training BAU team members in new processes, enabling the transition of change into operations
• process change overview and training to the other impacted teams
• Participating in the transformation projects, constantly improving delivery services across the HR Shared Services function
• In conjunction with the other HRSS team leads, develop, implement and review processes to monitor and reduce error rate.

Experience and Qualifications Required

• With at least 10+ years of experience, the individual needs to have a strong knowledge of HR domain / operations to be able to create solutions to address our business realities
• Good understanding of HR polices and compliances in the European countries specifically Germany and Luxembourg
• Team player with a hands-on approach, with the ability to engage and motivate colleagues
• Strong interpersonal and communication skills, excellent command of the English language (verbal & written)
• Excellent administration and organisation skills, focussed on attention to detail and accuracy
• Ability to manage diverse stakeholders and create a strong customer centric culture within an HR Shared Services teams
• Manager with good influencing skills and the ability to prioritise business requirements appropriately through a collaborative partnership approach
• Experience of building strong collaborative working relationships
• Proven experience of advising and supporting stakeholders
• Experience of working as part of a project team and support change deliveries
• Discreet with the ability to handle confidential and sensitive situations

Feel rewarded
For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.
For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.