Job Description

JOB OVERVIEW:


Management of HR Operations for the Piramal Learning University, including administration of technology based learning





KEY STAKEHOLDERS: INTERNAL


Employees IT team HR Business Partners L&OD, HRIT CmOEs KEY STAKEHOLDERS: EXTERNAL


Learning Partners Vendors REPORTING STRUCTURE:


Chief Manager - HR Shared Services and Lead - Piramal Learning University





QUALIFICATION:


Any Graduate - MBA/ Post Graduate preferred





EXPERIENCE:


A minimum of 2-4 years' experience in LMS administration and HR operations



KEY ROLES & RESPONSIBILITIES:


The incumbent would be responsible for management of the operational tasks of the PLU function. These would include, Managing the central administrative tasks of the Learning Management System (LMS) end-to-end Creating content on the LMS such as assessments, learning plans, enrolments, and sessions, uploading of courses, documents, and other learning related material etc. Managing learners on the system - addition/deletion/modification of Groups, enrolment of learners to learning programs, managing attendance updation etc. Ensuring the periodic monitoring of course content to ensure relevance. Supporting the business/site LMS Admins when required Providing first level technical support on learner issues Investigating and resolving any data or system inconsistencies Managing the standard (central) communication of the PLU to learners, such as invitation emails, feedback emails, reminders, etc. Addressing operational queries received on the functional mailbox or redirecting as appropriate. Managing the end-to-end logistics of PLU programs and events in Mumbai and coordinating to ensure execution of the same with the relevant parties outside of Mumbai. Follow-up with users to ensure completion of mandatory processes such as feedback submission, creation of action plans and IDPs, etc. Managing reporting, MIS, tracking and database management of all LMS related activities Adherence to SLAs and TATs Ad hoc functions related to L&D operations. Prepare and support the creation of review decks for Pharma Businesses for fortnightly and monthly reviews. Process and ensure timely approval of invoices through the vendor portal, in alignment with organizational protocols. Maintain and update the invoice tracker to ensure accuracy and transparency. Monitor and support effective budget utilization for all learning initiatives and programs. Maintaining the records of available workbooks, learners' books etc & connecting with vendor for purchasing/ordering as per the requirements * Engaging with Analytics and Reporting Team for Dashboard creation.