Job Description

Position Type : Full time

Type Of Hire : Experienced (relevant combo of work and education)

Education Desired : Bachelor\'s Degree

Travel Percentage : 0%

Are you ready to unleash your full potential? We\xe2\x80\x99re looking for people who are passionate about payments to chart Worldpay\xe2\x80\x99s path to being the largest and most-loved payments company in the world.

About the team

This team is part of Merchant Solution division (POS Centre of Client Excellence) and involved in constant onboarding of Worldpay Total Customers, which includes paperwork verification (including the external communication verbal and written to retrieve the required information), generation of terminal id (Point of Sale) on inhouse tool, keying of terminal id on NAP, ordering ped and linking partner (so that they get commission), facilitate the setup on EMBOSS by sharing details with another team, and upon confirmation sending the welcome email to the customer and partner along with internal people involved to assist in installation process. Apart from the above team is also responsible to assist with amendments after the above has been done such as Amex addition, change in trading name or contact details, etc.

Team deals with variety of applications for SMB and Enterprise (Large Corporate Customer with project calls and roll outs), around various environment such as hospitality, retail, mobile, etc. Team is involved in discussions / facilitated different product boarding\'s as well, such as DCC standalone, NMI, Freedom pay, etc.

What you will bring

• Impeccable Communication (written and verbal \xe2\x80\x93 UK counterparts involved).
• Under pressure handling skills, Sound knowledge of Salesforce and excel as data management will be involved.
• Any Bachelor\xe2\x80\x99s eligible from education point of view however min experience in operations or similar profile should be of 2-3 yrs.

Must to have

Communication; Customer Service; Data Documentation; Data Organization; Data Reporting; Data Storage; Stakeholder Management

What you will be doing

• Liaising with UK boarding team for document verification or missing information so that all sufficient is available for boarding purpose.
• Managing all the changeover on the current records of customers on boarding portal.
• Post merchant boarding on boarding portal, liaising with technical team to get it setup on servers and NAP. For SME doing the boarding on NAP portal our self or within the team.
• Boarding Large Corp Merchant with the usage of automation on boarding portal and completing the above setup.
• Release the configuration/installation Details to Partners/ISV\xe2\x80\x99s and customers once the Setup is accomplished.
• Provide login details to customer access their store details and transaction information.
• Providing regular registration reports to the management for all the customer boarded on the boarding portal.
• Adhere to the SLA for each step mentioned above with accuracy and quality of work.

What we offer you

• A competitive salary and benefits.
• A variety of career development tools, resources and opportunities.
• The chance to work on some of the most challenging, relevant issues in the payment industry.
• Time to support charities and give back in your community.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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