Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication; i.e. uses grammatically correct, concise language.
Quickly and efficiently manage incoming faxes from program customers, identify the nature of the request, document faxes and calls information in applicable software systems, and manage customer inquiries per established procedures, as necessary.
Obtain any missing information needed to complete program service, or other appropriate information on a case by case basis.
Provide clean, complete, and accurate data of information into appropriate software systems.
Manage, organize, and coordinate mailing of all outgoing program related materials per the program's specifications.
Other duties as assigned.
The Program Representative will hold a Bachelor's degree.
Ideally should have two years of healthcare or customer service work experience; preferably has knowledge of US Health Insurance.
The Program Representative should:
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