Job Description

Commversion is looking for a Content Writer & AI Prompt Specialist to craft clear, persuasive knowledge content and optimize AI chatbot prompts. You'll translate complex client needs into engaging KB articles and conversion focused conversational copy. Your work will drive higher chat-to-lead conversions, reduce manual intervention, and enhance customer experience.

Key Responsibilities

Develop Knowledge Bank (KB) content for B2B clients, ensuring clarity, professionalism, and alignment with Commversion's lead-gen strategy.

Write creative contest/engagement content for internal operations teams.

Collaborate with Operations, QA, and Training teams to convert complex client requirements into easy-to-follow content.

Design, test, and refine AI prompts to train chatbots for accurate, natural, and conversion-focused conversations.

Maintain tone consistency across all KB and AI responses (professional, persuasive, and customer-centric).

Track bot performance, analyze prompt effectiveness, and continuously optimize for lead conversion.

Stay updated on AI/LLM advancements to recommend improvements

Required Skills and Qualifications:

o

2-4 years of experience in conversation design, UX writing, or product content writing

Proven experience in content writing (preferably B2B SaaS, real estate, mortgage, or marketing).

Hands-on experience in AI training or prompt engineering (e.g., OpenAI, GPT models, Dialogflow, Rasa, or similar platforms).

Strong grasp of lead-generation processes and customer engagement psychology.

Excellent writing, editing, and communication skills.

Ability to juggle multiple KB articles, contests, and bot training tasks simultaneously.

Bonus: Experience in chat process training, CX optimization, or quality audits

Good to have:

KB articles that are clear, engaging, and reduce repeated queries.

AI bots that deliver higher chat-to-lead conversion %.

Contest write-ups that boost operator participation and motivation.

Reduced manual intervention in chats thanks to smarter bot responses

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Benefits:

Health insurance * Provident Fund